Sales Follow Up Survey

Thank you for the opportunity to consult with you on your project. It is important to us that we deliver the very best service with the highest quality product available. If you would take a moment to tell us why you did not choose our company, it would greatly help our efforts improve. Thank you in advance for your reply. We sincerely appreciate your assistance.

1. Have you awarded your project to another company/contractor?
Yes No

2. Please rate our company performance of the following:
(Rate using a scale of 1-10, 1=poor 10=excellent)

Timeliness of response
1 2 3 4 5 6 7 8 9 10
Salesperson's ability to accurately assess your needs
1 2 3 4 5 6 7 8 9 10
Company's ability to present creative solutions
1 2 3 4 5 6 7 8 9 10
Professionalism of presentation
1 2 3 4 5 6 7 8 9 10
Personal rapport with salesperson
1 2 3 4 5 6 7 8 9 10
Previous relationship with company
1 2 3 4 5 6 7 8 9 10
Production offerings
1 2 3 4 5 6 7 8 9 10
Company's reputation
1 2 3 4 5 6 7 8 9 10
Price
1 2 3 4 5 6 7 8 9 10

If price was a factor, was the estimate from our company higher by
0-5% 5-10% 10-15% More than 15% Other

3. Name of our salesperson

4. How many times did you meet with our company's salesperson?

5. If you did not proceed with your project, why?


6. Please rate our salesperson using a scale of 1-10 (1=poor 10=excellent)

Ability and willingness to listen
1 2 3 4 5 6 7 8 9 10
Presentation of our company
1 2 3 4 5 6 7 8 9 10
Technical expertise
1 2 3 4 5 6 7 8 9 10
Timeliness of response
1 2 3 4 5 6 7 8 9 10
Professional appearance
1 2 3 4 5 6 7 8 9 10
Presentation of proposal
1 2 3 4 5 6 7 8 9 10
Quality of solution
1 2 3 4 5 6 7 8 9 10

7. Additional Comments


Name Phone
Address