KITCHEN MART REPORT CARD

Kitchen Mart takes pride in our customer service and the products we offer. We want to make sure our customer's needs are being met, and ask you to answer the following questions and "grade" us on our service. Thank you for your valuable time!

Key: A = Best, B = Good, C = Fair, D = Poor, F = Fail

OFFICE/SHOWROOMS

When calling into the office or receiving a call from the office, a helpful and friendly voice was heard on the line
A B C D F

If you visited the showrooms, you were greeted with a smile.
NA A B C D F

You saw what you wanted to see in our showrooms.
A B C D F

All of your questions were answered.
A B C D F

You were assisted by friendly & efficient people
A B C D F

SALESPERSON

The salesperson answered all of your questions.
A B C D F

The salesperson listened to your ideas.
A B C D F

The salesperson spent adequate time with you.
A B C D F

You were comfortable with the sales presentation and salesperson.
A B C D F

PROJECT MANAGEMENT/MEASURE CREW

Scheduling your measure appointment was easy.
A B C D F

The measure person was informative and answered any questions.
A B C D F

The items on your contract were verified with you.
A B C D F

The project managers were professional, prompt & courteous.
A B C D F

INSTALLATION CREW

The crew was on time.
A B C D F

The crew was pleasant to work with.
A B C D F

They answered any questions you had.
A B C D F

GENERAL FEEDBACK

You were informed of inconveniences prior to the start of the job.
A B C D F

Our employees were courteous, helpful, & knowledgeable.
A B C D F

We were responsive to your needs.
A B C D F

Please rate Kitchen Mart's overall communication with you.
A B C D F

1. Is there a particular employee(s) whose work was outstanding on this project?
Yes No

2. What could we have done to make your project run more smoothly?


3. On a scale of 1 to 10, how would rate our company's overall performance?
(Poor) 1 2 3 4 5 6 7 8 9 10 (Excellent)

Additional feedback


Optional but appreciated:

Name Phone

THANK YOU!!!